Turnaround - The turnaround time on your order with Elev8 starts when you've paid a 50% deposit and we have all information reqired to complete the order. Delay in receipt of any of this info could result in production delays. Complex orders or extras may increase turnaround. If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply. Any circumstances out of Elev8's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
Artwork - All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Elev8 will not be responsible for poor quality printing due to poor artwork. Elev8 is not responsible for any misspellings, errors, or issues in your art file.
Art Approval/ Order Proofing - All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
PAYMENT - 50% deposit of your order total must be paid before the order begins (unless approved by Elev8). The remaining 50% is due when your order is picked up. Unpaid orders will not be released.
Out of Stock Items - Elev8 is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Changes to Your Order After Payment - Any change made to your order that is not due to a stock issue will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date.
Cancellations & Restocking Fees - Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Quality Assurance - We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Elev8 will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Elev8 also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Elev8 does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
